If you call us for a new electrical project or to repair something that isn’t working properly, you may be frustrated to find that we will want to come out to your home and inspect the potential project before we give you a hard-and-fast quote.
Now, we don’t do that in order to frustrate our customers, but we know that it can sometimes be a cause of frustration. After all, if you’re trying to estimate a budget for a project, why should you have to pay a service fee to have a technician come out to your home?
We do things this way in order to make sure that we’re serving you, our client, as well as we possibly can. It can help to think of things in medical terms: You wouldn’t be able to simply call a surgeon and request a procedure out of the blue, would you?
If your doctor didn’t call for the surgery, the surgeon is going to require you to have a medical exam before you go under the knife. Otherwise, they would be engaging in medical malpractice.
We don’t want to commit malpractice in our jobs either, although it looks different in our world than in the medical world!
Sometimes the problem that we receive a call for isn’t really the root of the problem—or we find something dangerous to your family. You might call because the breaker for your bathroom keeps tripping, but when our technician arrives, they discover that your breaker box is one of the types that is prone to combustion, and it therefore needs to be replaced before anything else can happen.
Or maybe you call because you want to wire some new lighting to your living room, but your technician discovers that the previous owner of your home must have hired someone unlicensed to handle the current wiring, because it isn’t up to code.
We don’t want to give you an estimate over the phone that we won’t be able to uphold! But if our technician notices issues that threaten your family’s safety, or finds that there’s a better solution to your issue than the one you’d requested, we want to leave room to offer what’s the most effective for your family.
While you will pay a service fee for our technician to come out and assess the situation, that does not mean that you need to have the service done that day—or even have a decision made yet!
We know that it’s common for people to want to discuss with their spouse or other family members about significant decisions on their homes, and we will not charge a second service fee to come out and complete the service. We’ll provide an definite quote for the project at the end of the initial service call, and you can choose to go forward at that point or at any point in the future (or not at all).
Miscommunication happens all the time, so we want to make sure that everyone’s on the same page about what needs to be done before we quote you for a project, and certainly before we start work.