When did the problem start?
It helps us to know how long this has been a problem for you. Did your heater or furnace stop working suddenly, or were there signs beforehand you may have noticed? That gives us clues for diagnosing your issue.
Brand and of heating system and best guess on age?
You may or may not know the answer to this, and it is okay if you do not. Many clients do know when their home was built and believe the heating and air conditioning equipment is original to the home.
Gas furnace or electric heater?
If you’re not sure, our service professional will be able to let you know which type of heating system you have for future reference.
Timeline for repair?
While the answer is often “as soon as you can,” we still think it’s important to ask. Depending on the time of year, you may or may not require immediate service. Some homes also have multiple heating systems, so a repair need may not mean an emergency in all situations.
Rather than guess, we’ll ask you about your needs and expectations and schedule the repair service according to that timeline and our availability.
Specific nature of issue?
Every situation is unique, so we’ll ask you to describe the problem. We may ask:
- Is the outside unit running?
- Is there any air coming from the vents or ducts?
- If so, is the air coming out warm as expected?
- Does your thermostat appear to be working correctly?
- If so, what temperature is it set at and what temperature is it in the home?
- Have you had this problem in the past?
Have you ever worked with a Heating Contractor before?
When visiting with a new client, we often ask this question. If you haven’t, that’s not a problem. We are happy to become a new resource for you. If you have, we’ll want to know what you liked or didn’t like about the experience. Your expectations and past experiences are very important to us.