When did the problem start?
It helps us to know how long this has been a problem for you. Did your air conditioning system stop working suddenly, or were there signs beforehand you may have noticed? That gives us clues for diagnosing your issue.
Brand of air conditioning system and estimated age?
You may or may not know the answer to this, and it is okay if you do not. Many clients do know when their home was built and believe the heating and air conditioning equipment is original to the home.
Timeline for repair?
While the answer is often “as soon as you can,” we still think it’s important to ask. Depending on the time of year, you may or may not require immediate service. Some homes also have multiple air conditioning systems, so a repair need may not mean an emergency in all situations.
Rather than guess, we’ll ask you about your needs and expectations and schedule the repair service according to that timeline and our availability.
Specific nature of issue?
Every situation is unique, so we’ll ask you to describe the problem. We may ask:
- Is the outside unit running?
- Is there any air coming from the vents or ducts?
- If so, is the air coming out cool as expected?
- Does your thermostat appear to be working correctly?
- If so, what temperature is it set at and what temperature is it in the home?
- Have you had this problem in the past?
Have you ever worked with an Air Conditioning Contractor before?
When visiting with a new client, we often ask this question. If you haven’t, that’s not a problem. We are happy to become a new resource for you. If you have, we’ll want to know what you liked or didn’t like about the experience. Your expectations and past experiences are very important to us.