Don’t worry—there’s nothing spooky or gross about what I’m about to tell you. You don’t need any blood on your house, unless that’s a new blood red paint color for your kitchen… in which case, more power to you.
No, this blood work for your house ties into what I’ve written elsewhere about our service fees. I talked some about how getting a home repair requires an investment of time and resources, just like going to the doctor for medicine or to a surgeon to replace a knee.
I’ve written about what our clients get in return for their service fee. But now I want to talk about why that initial visit is important.
Your doctor can’t write you a prescription based on you telling them what another doctor told you. That’s malpractice! Similarly, we don’t do work based on another professional’s assessment of your problem, even when we have a professional respect for them.
If you told your doctor that you had blood work done at another practice, what would your doctor do? Either ask for the results of that blood work, or schedule you to have blood work done at their own office.
It’s the same with us. We need to know what the problem is before we can suggest ways to fix it. Even if the problem in your house is already “diagnosed,” we still need to investigate to determine the best way to meet your needs.
If you are adding lighting to your living room, for example, you already know what you need, but we still need to have a conversation about expectations and budget. We’ll also give you a bid for the job before we leave. With us, that’s a quote for the whole project, not an hourly rate.
Then we can give you time to talk to your bank, spouse, or anyone else relevant to the decision before the project starts. We won’t charge you a second service fee to come out and do the project we’ve already given you a bid on.
The reason we charge a one-time service fee of $99, and then quote you for the whole job, is because we don’t want to waste your time or money. You shouldn’t have to worry if you’ll be paying hourly while a workman goes to the store and gets more supplies.
We think of our initial visit as a professional consultation, just like a doctor reviewing your blood work, and we give it the attention and time it deserves. Sound like a good fit? We’d be happy to start a conversation with you.